A diagram – or several diagrams – that depict(s) the stages customers go through when interacting with a company. Generally, it starts with interacting with sales reps, followed by doing research online, then accessing customer service or airing grievances on social media.
A diagram – or several diagrams – that depict(s) the stages customers go through when interacting with a company. Generally, it starts with interacting with sales reps, followed by doing research online, then accessing customer service or airing grievances on social media.
